Some of you have been ordering produce from us for years, but others are newer to Birdsong and ask how they go about ordering or when is the best time to come. This one’s for you, some background info to help you get the most out of your Birdsong order.
Birdsong is open for pickups Sunday-Friday, 11am-6pm. Market gardening involves a lot of tasks that are best undertaken first thing in the morning. This is partly why we don’t open until 11am…we’re often working from dawn until school starts. The second reason is that we homeschool, and I’m teaching 6 grade levels, from prep-grade 10. So I need a few extra hours of morning to teach uninterrupted by pick-ups or phone calls.
We close at 6pm because that’s about when we’re feeding the tribe dinner, and it allows for those customers who drop in on their way home from work to make it here before closing time.
The best days to come? Sunday-Tuesday at the moment. These are our quietest days and therefore we have the largest variety available. Six days a week we small-batch harvest, but on Sunday we’ll do our biggest harvest and make sure the cold room is all stocked up for the week ahead.
Since Covid-19 restrictions we’ve been careful about letting customers into the cold room, and therefore it’s best to order from the website.
The best order to make, if you are after maximum variety, fresh produce and value, is a $50 (large) seasonal mixed box, on a Sunday-Tuesday. There’s always produce available then that never makes it to the website, and that there’s not enough of to go around on a delivery day. For example, a customer this Monday just gone who ordered a couple of large mixed boxes, received sweet corn, violet cauliflower, and sugarloaf cabbage. None of that is listed online, or available in much quantity right now, but because she happened to order on Sunday for a Monday pickup, she got those extras.
How much notice to give? It is by far best to order the day before you want to pickup (or have delivered if you qualify for delivery). We harvest herbs to order, so they’re not just kept on hand in the cold room. If you placed an order at 10am, hoping to pickup that same day, and asked for herbs, I wouldn’t have them harvested for you. And it is inconvenient to have to run back up the paddock when we’ve already completed the days harvesting and have many other tasks that need doing. It’s also not the best for the herbs, which are far more likely to wilt if they’re picked later in the day.
What time are you coming? Our business is also our home, and it is incredibly helpful if you can tell us what time you’re coming to pick up your order. It might just be a window, like ‘between 2-4pm.’ If you’ve ever had someone coming over and they’ve simply told you “I’ll come on Tuesday,” but you have no idea what time Tuesday they’re coming, and so have to limit where you go and what you can do that day because you don’t know when they’re coming, you’ll understand where we’re coming from. If we know when you’re coming, we can plan our day far more efficiently.
It is definitely ok to order more than a day in advance. I do have some very organised customers that do regular orders and give more notice…like 3-5 days. This is great, and helps us to know what and how much to harvest and order (for those organic produce items that we buy in).
How does delivery work? Presently we deliver to Toowoomba once a week, on a Friday afternoon. Delivery is $3 per order, which helps cover the cost of fuel. To order for delivery, select the delivery run from the website and add it as an item to your cart. Then leave your delivery address in the comments box of your order.
Why don’t we deliver outside of Toowoomba? Time is valuable, and in order to be able to juggle family, business and farm, we don’t have time to spend in the car taking orders too far afield. BUT, if you live in the Toowoomba surrounds and would like to pickup your order from Uniplaza (on West St) on one of my Friday runs, rather than driving out to Birdsong, that can usually be arranged.
When do we pack orders? Ideally, I’m packing orders from about 6am each morning, that were ordered the day before (or very early the same morning). Orders made later in the day (for a same-day pickup) are packed when I can fit them in.
Customising your mixed box: This is possible through the ‘comments box’ when ordering. You are welcome to mention if there are items you see online that you definitely want in your box, or don’t need, or that you use extra of. For example ‘Can I have extra potatoes, and no lemons.’
The Tuesday stock up. Every second Tuesday, I receive our order of organic items that we buy in like dutch cream potatoes, sweet potato, onion (when ours are off-season) and juicing carrots. Usually we keep on top of stock levels and have enough to go around, but sometimes I run out of these, or have something extra coming in like cabbages, in which case customers may wait until Tuesday because there will be something extra available. Generally it’s mentioned in our weekly customer update (via email) if I know we’ll be running out of an item, or if I have something different arriving that customers may like to wait to order for.
The most difficult day for pickups or last-minute orders? Friday. With notice, we can do it, but because Friday is our biggest delivery run it can be difficult. We usually have a cold room full of orders on Friday, and far more people to spread the greens and unlisted produce between. Friday is the day I’m most likely to run out of certain items.
How do you pay for your order? There are options. The easiest is generally to pay via credit card online when you order. But you can also pay cash, or pay via card on pickup.
Do we sell bulk? Rarely. At times I’ve had surplus produce, like tomatoes for preserving. But that doesn’t happen often. Our customer base has expanded greatly over the past few years, but our market garden is still the same size…so there’s less bulk these days. We supply households, but can’t take on stores, co-ops or restaurants at the moment. The ‘bulk’ that we sometimes have available is 5kg lots of produce like cabbage, potato, carrot or tomato and 4x bunches of kale or chard.
If you are after something like bulk potatoes (say a whole 20kg sack of them), it can be arranged, but I have to have sufficient notice so that I order enough to meet our regular customers needs. Requesting something like this by Sunday 7am, means I can order extra and have it available by Tuesday after 2pm.
Phone/text orders? Once in a while we have customers wanting to order by phone. It’s not ideal, unless you know exactly what you want, primarily because it’s far more time consuming (and with a higher likelihood for error), and time is a prized resource here.
Text orders are ok, but once again, there’s a higher chance or an error being made with your order. I’ve noticed recently that usually if a mistake is made with an order, it’s an order that was sent by text! When orders are made via the website, it means I have easy access to them on the iPad, with every item and it’s quantity clearly stated. It’s not too bad with simple mixed box orders via text though.
Lots of information there, but keeping these things I mind helps you to get the most quality and value out of your order.